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This white paper clarifies exactly what documentation you need, as well as outlining nonmandatory documents that are commonly used. Mauricio coronarevisor oficial itil edicion 2011, traductor indice. Itil v3 2011 service lifecycle model service strategy. Mercifully it says in order to distinguish between the 2007 and the 2011 editions, the latest edition will carry a 2011 edition. The new itil titles are essential reading for anyone applying the itil.
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